Originally Posted by
Maelstrom
I booked at the Novotel Shenzhen Watergate on Accor Plus Members Rates, both prepaid and flexible bookings, burning points at the time of booking.
I also used points on check out at the Pullman Shanghai Skyway. Is this perhaps an option for you? Make a reservation and burn points on departure?
Tried both. See no coins or pay with points option. Definitely something odd going on.