Originally Posted by KRSW

Marriott definitely filters the reviews on their website. I posted one for a Courtyard which definitely was nowhere near meeting brand standards, visible mold everywhere due to water ingress + bad HVAC, thin walls, no fridge/microwave, common areas were a mess. Staff were generally friendly and tried to work with the lemon they had before them. The irony was that the room had a note asking people to talk with the manager before leaving a negative review online. I did get to talk with the head of housekeeping, and she was painfully aware of the property's drawbacks. Funding was a major problem, and it showed. I left an honest review as part of the survey. It never showed up on the website.