A decent stay
Introduction I have just recently completed a stay at the property. It was another comfortable stay, with some loyalty recognition issues. Due to the coronavirus issue, many of the hotel's facilities were in the process of being shut down during our stay.We were given the same room type as last time, so please see my initial review for this.TLDR - the room is comfortable, but ageing (especially the TV, which is ancient). Loyalty RecognitionRoom upgrade - exceeded expectation. Booked the Superior Room King Bed (base level) and received an upgrade to a Skyway Studio (suite), which was a multi-category upgrade.Welcome amenity - met expectation. Small fruit bowl and some bite-sized sweets, in-line with previous stays here.Welcome drink vouchers - not received. We opted not to chase these up. In past experience, there are separate menus for Silver and Gold/Platinum members, which does include cocktails. In my experience staying in numerous hotels in China, usually the vouchers are only able to be used for the bare basics - soft drink, juice, tea and coffee. If you can get a beer, the hotel is being generous. Closure of Hotel FacilitiesCiting the coronavirus, the hotel started shutting down various outlets during our stay.The Executive Lounge Closed following breakfast service on our second stay. We were the only guests in the lounge at 9am for breakfastHappy Hour was provided in the lobby bar. We were presented with a menu to choose plates of various nibbles.Drink service was not proactive - we had to wave someone down and ask for drinks. Disappointing for what was the substitute "lounge service"The primary restaurant Offered breakfast only, all other service periods were suspendedPresumably, the other restaurants were shuttered, as well as the pool.No effort was made to communicate the closure of outlets to us. I understand the need to close the outlets, however, a simple letter drop under our door outlining the closures would have been nice. We found out about the lounge closure by making the trip upstairs one morning and finding a sign outside of it saying it was closed until further notice, due to governmental measures to the virus.I am unsure if the closing of restaurant outlets was due to the cited government control measures, or simply cost cutting with (presumably) low occupancy. The closure of the lounge was a shame, because that was the only reason we chose that hotel, over cheaper alternatives. Please see previous comments/reviews regarding the quality of this lounge. Service Aside from the bar experience (not my first sub-par bar experience at this hotel), staff were generally attentive and friendly. The GSA at check-out did need assistance from her manager to burn ALL Rewards points at check-out, but it was only a 5-minute process that went without any issues. Overall Obviously, I would be in no hurry to rush back with the current coronavirus situation, but I would definitely return to the hotel. The same recurring issues really need attention (bar experience).I believe the rooms have had new carpets installed in the past year or so, but the rooms are well due for renovation, as the furniture and equipment is getting tired and dated. The TV is especially ancient.The bed is comfortable and gives a good night's rest, and the water is hot with good pressure. The lounge alone makes this a worthwhile choice for those booking Lounge-access rooms, or with Platinum+ status.