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Thread: Need Help: Asiana Email Address - Customer Service
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Old Jan 30, 2020 | 1:38 am
  #4  
OccasionallyFlying
 
Join Date: Jan 2020
Location: YVR/ICN
Programs: OZ Diamond *G/AC 35K *S/Marriott Bonvoy Platinum/Hilton Gold
Posts: 90
Originally Posted by aritrixa
Thank you for replying.
The SQ officer asked me to contact OZ as well, as he explained that the miles never come to SQ system.
It is strange.
SQ is responsible for requesting missing miles from OZ and furthermore, OZ probably can't do anything without direct access to the KrisFlyer system. I would keep pushing SQ for the miles.

Have you tried requesting the miles online yourself via the KrisFlyer "Make a claim" form? It might lead to a faster resolution.
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