Originally Posted by Jon Maiman

Semi-related topic, I hate the whole anything less than 8 is a zero metric. Other companies are worse where anything less than 10 is a zero metric. If the object of the survey is truly to gather information and grade it on a 10 point scale, the acceptable rating criteria need to match. E.g. for me, anything is rarely a 10 or even a 9. A good property will be mainly an 8 with possibly some 9's or 7's. Okay property would be 7 and 8 with perhaps some 6's. Anything less than that is bad and it is a degree of how bad. Other people I am sure calibrate their ratings scale differently. If only 8, 9, and 10 are okay, than do a 3 or 4 point scale (e.g. below standards, barely meets minimum standard, fully meets standards and may exceed slightly, generally exceeds standards). The current metrics are crap and just gaming the system. E.g. so they can report high numeric ratings on websites.