Ridiculous general member wait times right now (corona virus?). Called last night to apply a mileage upgrade - 40-55 minute wait. Got my call back and was immediately transferred to a department that wasn't open (business contract booking). Called back again, got a 50-65 minute estimate. Got my call back and they couldn't do anything because it was a contract booking. Called the correct department this morning, got a 40-55 minute estimate, though call back came faster (maybe 20 minutes), but took a ridiculous amount of time to actually process the upgrade. First, Business contract desk had to contact AAdvantage which took a while. AAdvantage needed the rate desk which took a while. Guy at AAdvantage desk was really slow to apply an upgrade which I knew had C space available. He also tried to charge me a $75 expedite fee which I had to inform him was gone as of 1/15.... Overall took 16 minutes on the last call to apply the danged upgrade. Just sad