Not a lot of places will do this, but emailing is the absolute worst way to go about asking for what amounts to a policy waiver.

Call the property during the business day and ask for a manager. Explain the issue and ask for the manager's help in solving the problem. Do not make it about how much business you are giving the property because $1,600 may be a lot to you, but it is a rounding error for a major property in a large city.