FlyerTalk Forums - View Single Post - Can't book using reward points - suggestions?
Old Jan 29, 20, 6:16 am
Join Date: Oct 2016
Location: ADL
Programs: LeClub AccorHotels / Accor Plus (Platinum), Qantas Frequent Flyer, Virgin Velocity
Posts: 453
Originally Posted by balsingh View Post
Seems that there is an issue at Accor on the new site where you can't book using reward points. I am trying to use mine before they expire but have had no luck. On the site, I have tried with several hotels that show they accept points for payment but at no point in the transaction does it allow me to apply my points. Called the reservations team and they can't do it either. Customer Care acknowledged a technical issue on the site but don't really seem to be doing much to fix it.

Has anyone successfully been able to use their points to make a reservation recently? Any suggestion on how I can do this before my points expire?

Thx in advance.
Firstly, make sure that the rate you are booking has the "coin" icon, which indicates the rate is eligible to be booked with points. Some prepaid promotional rates, unfortunately, do not allow points to be used.
I have been able to make two reservations this past week on rates that have permitted the redemption of points at the time of booking online - one was a prepaid rate, the other was a flexible one.
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