Pharmacy screwed up on several levels and processed the refill the day before my new insurance approved it.

However, the call I just had was amusing. "It works this way" "No, let me read you what your website says" and "You should have followed up sooner" "We have chat transcripts from 2 hours through two weeks after where I asked you to do everything you're now telling me I should have asked you to do"

I received a credit for the difference between my copay and what I actually paid. So I'm happy.

But that's the issue. Having insurance doesn't just make everything perfect. It still takes careful management.

Otherwise I'd simply buy it in Canada every time I'm up.