Originally Posted by
danielonn
Why can't you call AA as if you were updating uour Known Teaveller Info or phone number? You ate not chsnging the name on the ticket,dates or destination. I made a mistake once on a birthdate and the agent fixed it and I could do online checkin. Also during the online checkin process cant you change your Birthdate before getting your bosrding passes?
Did you read the OP's original post? The OP stated that the phone agent was unable to do it over the phone.