Originally Posted by
OC_Matt
When I contacted Volaris they said they were not responsible for weather issues and there would be no refunds. This seems absurd as the flight I paid for never happened so why should I cover their loss?
You need to read the airline's Contract of Carriage to understand their weather cancellation and refund policy.
https://cms.volaris.com/globalassets...arriagenat.pdf
...and also their Customer Service Plan:
https://cms.volaris.com/globalassets...erviceplan.pdf
Last edited by mia; Jan 28, 2020 at 8:37 am