FlyerTalk Forums - View Single Post - Award Booking on AI - Still cartoonishly bad
Old Jan 28, 2020 | 6:14 am
  #3  
PiperAtGatesofDawn
All eyes on you!
5 Years on Site
 
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,766
Well I wasn’t stubborn about it. I thought the first time the payment failed because I clicked on the wrong payment link therefore I tried a second time. And Diners is giving me lots of goodies this month again if I meet some spend criteria so yeah I’m going to try and spend every penny I can this month on my DCB.

But the rant was about 3 things...
1. AI & Diners - why does AI say they accept Diners payments when they very clearly don’t
2. Why can’t AI send me a link to pay for itineraries that have already been booked but not ticketed - esp. since it was done on their website not through a TA
3. Why doesn’t AI have any security measures when you call in to book an awards ticket... instead they proactively give out personal information!
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