Originally Posted by fotographer

What really bothers me.. and this is case my wife., is that AA just adds its up to some lame excuse as to why they change the seat.
I can understand, so some degree is there was an equipment swap.. but it seems in most cases that is not the issue.
Regardless of status, I understand that AA says seat not yours until you actually sit in it (hopefully), but still, most passengers will pick where they want to sit for a reason,
ok, its a plane, we are all going to get there, but if AA wont honor seat reservations, then why have them.