What really bothers me.. and this is case my wife., is that AA just adds its up to some lame excuse as to why they change the seat.
I can understand, so some degree is there was an equipment swap.. but it seems in most cases that is not the issue.
Regardless of status, I understand that AA says seat not yours until you actually sit in it (hopefully), but still, most passengers will pick where they want to sit for a reason,
ok, its a plane, we are all going to get there, but if AA wont honor seat reservations, then why have them.