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Thread: Aircraft Swaps Resulting in PremPlus Downgrade, How handled? How should be handled?
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Old Jan 27, 2020 | 11:52 am
  #9  
Kacee
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Originally Posted by jsloan
UA will almost certainly refuse the downgrade compensation, although it never hurts to ask. The downgrade compensation is intended to be for oversales / broken seats / etc., not change-of-gauge 24+ hours prior to departure.
UA has historically given downgrade comp for change of gauge close to departure. IMO 31 hours is close enough.
Originally Posted by findark
I would be furious at UA if that were to happen to me.
Especially since UA has specifically elected to sell a PP cabin on these routes, despite very limited aircraft available to fly them. This is an entirely predictable result, and entirely of UA's making. It is customer unfriendly in the extreme.
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