Originally Posted by
theOtherHolmes
Did you add your Marriott membership number to the booking? If so it should show up.
Why did you book it under Virtuoso instead of Marriott’s own STARS/ LUMINOUS program? The latter would have definitely shown up in your Marriott count with almost identical benefits.
Yes the Marriott membership number is attached to the booking, and I have a confirmation number from the hotel with their internal system which is different from the Bonvoy system (i'm guessing this is why so many people have issues with this property crediting correctly).
Booked through Virtuoso because the rate was drastically better when you add all the Virtuoso benefits for the property as is recommended in this thread.