It shows as message in the app.
Includes Taiwan province now, sorry for the mistake.
In response to the recent new coronavirus outbreak and in order to prioritise the health and wellbeing of our guests and employees, IHG has updated the following policy with effect from 25th January:
Guests travelling to or from Mainland China, Hong Kong SAR, Macau SAR, or the Taiwan region between 23 January and 8 February 2020 will be able to change or cancel a valid booking reservation.
1. Changing or cancelling a valid reservation (with or without guarantee) would be allowed without financial penalty dated for bookings made via the Hotel directly, IHG.com, IHG APP or the IHG Central Reservations Centre. Prepaid rate guests may make the change or cancellation by calling 400 884 0888 (for Mainland China guests only) or +86 21 20334888 (for international guests).
2. For bookings made by a travel agent or online booking platform please contact your agent.
We will keep monitoring the situation closely, actively respond to and strictly follow respective regulations, and continue to prioritise the health and wellbeing of our guests and employees. Let us work together to go through the hard times!