Originally Posted by
NWIFlyer
Sadly in many cases those who have the brass neck to self-upgrade are more likely to be the ones who would submit a complaint against the CSM for sending them packing.
It wouldn’t be terribly hard to concoct a “the CSM was incredibly rude to me when I popped up to see my partner” story, and that would result in a note in the cabin crew member’s file and a meeting with their line manager.
Particularly for those just starting their career, it may be a case of self-preservation rather than inaction - i.e. the crew will usually only choose to deal with situations they can win the battle on.
Regardless of career position anyone not dealing with this is really no sort of manager, and frankly if fear of complaint is their reason they’re simply not capable of a managerial role. If you believe a self upgrader is a situation a CSM can’t win, you must have a very low opinion of the people in that position.
I may be well wide of the mark but I assume a CSM would have several years experience in the cabin, albeit in other roles, and presumably have completed training.
At face value this is a tale of confrontation avoidance by someone paid to manage situations just like this.