Originally Posted by
NWIFlyer
Sadly in many cases those who have the brass neck to self-upgrade are more likely to be the ones who would submit a complaint against the CSM for sending them packing.
It wouldn’t be terribly hard to concoct a “the CSM was incredibly rude to me when I popped up to see my partner” story, and that would result in a note in the cabin crew member’s file and a meeting with their line manager.
Particularly for those just starting their career, it may be a case of self-preservation rather than inaction - i.e. the crew will usually only choose to deal with situations they can win the battle on.
although realistically sounds like said CSM
might now be getting a complaint that they failed to do anything about a self upgrader? Swings and roundabouts I suppose
besides, I thought the conclusion of the “can I take teaspoons etc off the plane?” thread was that the crew weren’t able to authorise theft (of goods or services)?
(ducks)