FlyerTalk Forums - View Single Post - Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Old Jan 26, 2020 | 2:40 pm
  #61  
usepointstofly
 
Join Date: Jul 2014
Posts: 13
Originally Posted by YUL_Around_The_World
It looks like the goodwill policy has been EXTENDED to February 15, 2020 ?!

https://www.aircanada.com/ca/en/aco/...han-china.html

Update - January 26, 2020

Because of the recent outbreak of the novel coronavirus in Wuhan, China, we understand that you may want to make alternate travel arrangements. For this reason, Air Canada has extended its goodwill policy related to the outbreak.

If you are scheduled to travel during the affected period, you can retrieve your booking to change your flight, free of charge, to another date or another destination, subject to availability in the booking class of the ticket you originally purchased. Otherwise, any fare difference will apply.

Details and a list of affected airports are as follows.
Affected airport Ticket issued no later than Original travel date Rebook free of chargeBeijing Capital Int. Airport (PEK)
Pudong Int. Airport, Shanghai (PVG)

January 24, 2020

January 24 to February 15, 2020

Until April 15, 2020

Wuhan Tianhe Int. Airport (WUH).

January 21, 2020

January 22 to March 29, 2020

Until June 15, 2020



If you purchased your ticket with Aeroplan or Air Canada Vacations, please contact them directly.

And if you require assistance, you can always contact us directly (1-888-247-2262).

I tried canceling my ticket with Air Canada (directly) to HKG a few minutes ago but they said HKG is not on the list?

Only PEK and PVG are?

How did you cancel it earlier?
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