FlyerTalk Forums - View Single Post - Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Old Jan 25, 2020 | 10:06 pm
  #46  
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Originally Posted by kenlor
Just as a data point: I called both the Concierge and the 100K Reservations line today to ask about cancelling a YYC-YVR-TPE round trip that was booked in early January for travel Feb 1 - 5.

Both told me the goodwill waiver does not apply to TPE and the normal change/cancellation process & fees would be applied. If I chose to change, I would receive a credit that I could apply to any other routing on any other day, within 1 year. Concierge advised that since I would have to pay the change/cancel fees today, I should probably wait a few days to see if the waiver is expanded to include TPE, but made it clear she had no insider knowledge as to whether or not this would happen. I chose to wait a few days just in case.

I also have a HKG routing in later Feb, so will be watching for that one too.
Just to be clear, I also had a YVR-TPE trip from Feb 1 to 5th booked and the concierge applied the waiver to this itinerary.
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