Originally Posted by
kenlor
Just as a data point: I called both the Concierge and the 100K Reservations line today to ask about cancelling a YYC-YVR-TPE round trip that was booked in early January for travel Feb 1 - 5.
Both told me the goodwill waiver does not apply to TPE and the normal change/cancellation process & fees would be applied. If I chose to change, I would receive a credit that I could apply to any other routing on any other day, within 1 year. Concierge advised that since I would have to pay the change/cancel fees today, I should probably wait a few days to see if the waiver is expanded to include TPE, but made it clear she had no insider knowledge as to whether or not this would happen. I chose to wait a few days just in case.
I also have a HKG routing in later Feb, so will be watching for that one too.
Just to be clear, I also had a YVR-TPE trip from Feb 1 to 5th booked and the concierge applied the waiver to this itinerary.