Originally Posted by
Acid
Here is my timeline
1) New I-797 received in Sep 2019 valid till 2023. Visa stamp and old I- 797 was valid till Feb 2020
2) I traveled abroad in Oct 2019 and on my return at JFK I went to the regular line as I was sure that GE Kiosk would give me an incorrect I94. I got a new I-94 till Oct 2022(3 years which is the max they can give) and after immigration and before baggage claim there was a separate desk to update Global Entry.
3) I traveled abroad again in Nov/Dec and this time got a new stamp. I was going to use normal line at EWR(terminal B) but it was super long - so I risked with GE and it gave me the correct I-94 date. It was the new facial recognition machine, so I didn't have to scan my visa/passport. Once I got my receipt, I went to the first counter which was dedicated for anyone with GE issues/updates. Agent asked me for PASS ID/Know Traveler number as he could not look it up by passport number and updated the record.
At EWR(terminal B) there is a separate counter where you can update I-797 and visa on arrival. I would avoid an extra trip to EWR.
Thank you, much appreciated. Looks like the updating latest I-797 in Oct did the trick. But, everything gets linked to passport anyway so it's possible systems already had latest info. Anyway, I'd rather not to do anything now. We will be traveling via JFK this time and we always have to see officer after the kiosk scan due to kids (there is an office just next to kiosk). Kids don't get biometric done till age of 5 so it needs to be approved by officer. I guess we will use the opportunity to get her visa/I-797 updated as well.
I did inquire with CBP but they gave standard vanilla answer that we have to visit center to get this update which we can't do till she has the visa. Will post how it goes.