Originally Posted by
MalFr
I had the same problem a few months back.
Your account has been blocked for redemptions due to a security risk. You need to call them and jump through their illogical hoops to be able to get redemptions back.
how to book with points?
Thank you, it must be that.
I called Accor and they said the account is fine, definitely not blocked, and the hotel must have changed their redemption policy. I probably need to HUACA.
(Last year a hotel tried to take an authorisation prior to my arrival on a flexible rate using my Curve card, and this failed through no fault of my own. Sounds like the hotel decided to tell Accor to put a flag on the account, even though the hotel wasn't out of pocket as I cancelled that stay within the cancellation deadline).