HELP!

I have Global Entry and NEXUS.

I applied for APEC in November and was conditionally approved. I was going to be flying into SFO from HKG the following week, so I asked to have my interview for APEC done at after arriving at SFO.

CBP officer says I'm only allowed to attach my APEC membership to Global Entry. Attaching it to NEXUS is not allowed.

"Okay," I said.

CBP officer then told me that my Global Entry expires in January, and once my Global Entry expires, so will my APEC membership (IF they do the APEC interview now). He advised me to wait until I'm eligible to renew my Global Entry (which, according to him, is the day after my birthday when my Global Entry officially expires), and then renew it ASAP so that I can interview for Global Entry and APEC at the same time.

But then, I read on BoardingArea that it's better to renew Global Entry before it expires, so that you can still use Global Entry after it expires (for about seven months?). The only thing is, when I log into my trusted traveler / CBP account, it only shows that I've been conditionally approved for APEC; and my only active membership is NEXUS. The website doesn't show my Global Entry membership anywhere, so I can't even click on the renew button since it's nowhere to be found!

I think this is because my old CBP account (GOES?) was never linked to the new CBP account (TTP?).

What do I do?

If my Global Entry expires (it will this Sunday), I'll have to re-apply for Global Entry and it won't be considered a renewal at that point (if my understanding is correct). Luckily, I'll still have NEXUS, which should still entitle me to PreCheck and the use of Global Entry at U.S. ports of entry anyway. I've tried calling the help desk for CBP, but the line drops before the call actually transfers.

Best case scenario: I reapply for Global Entry, even if it is not considered a renewal, it is conditionally approved before this November, and I can interview for Global Entry and APEC at the same time.

Worst case scenario: I have to reapply for Global Entry and it does not get approved until after my APEC application expires, meaning I'll have to apply for APEC over again

1. Is it true that they cannot attach my APEC membership to my NEXUS membership?
2. Has anyone ever run into this problem where they have both valid NEXUS and Global Entry memberships, but only one is showing up on their account online? If yes, is there a way to resolve it? I've tried to search my inbox for my GOES account number, but nothing came up. The only thing in my current TTP account are materials related to NEXUS and APEC.
3. Has anyone able to get these trusted traveler membership renewal/sign-up issues resolved over the phone?
4. Was the CBP officer right? Is my APEC membership only valid for the duration of my Global Entry membership?