Originally Posted by
Giuseppe Benvenuto
Just so I understand.... The working theory is that, in an effort to save money, CNB (the 38th largest bank in the United States) is now paying staff to manually review each and every transaction coded to a domestic airline? All this in the hopes of spotting some AA gift card transactions? I would have to imagine that CNB would be spending more in man-hours on such a monumental project then they would potentially save.
Most likely they only have to do this for a month or two. They can look at what their travel credit experience was like over the last few years, and likely much was in Jan/Feb, and task some staff with a manual review of transactions that might have otherwise triggered the credit.
I would observe that the old Ritz Carlton card, which in some ways the CNB Crystal has always felt like it was templated off of, also had a
manual process where people had to call in to get their $300 air incidental credit applied to their account as they incurred qualifying expenses.