Originally Posted by Matt4

You had a bad experience and I can understand that you are angry withQR, but unfortunatly QR acted like most of the other airlines in your situation and won't change anything to their policy to accomodate such situation :
1-Overpriced : not only QR but all airlines try to optimize their income using some of these princing strategies that unfortunately turned against you :
- They sell direct flights at a more expensive price. You can get a cheaper ticket from Doha To Baku on other airlines, but it won't be a direct flight.
- They take advantage of one-way and last minute passengers (usually business travellers who don't care about the price payed by their company for the ticket) to sell one way and last minute tickets at a very expensive price. That's why you ended paying $1000 for your ticket from Baku to Doha
2-Flight delay : all airlines experience delayed flights (due to mechanical problem, weather, air traffic, ...) , and unless you leave from a country with strong laws protecting the customers, you won't get any compensation.
3-Bagage delayed by 1.5 hours : that's a lot but bagage delivery delays happen and as far as I know are not at airline fault but due to airport mismanagement/insufficient staff/strikes... 7 months ago I had a similar experience in Tunis, arriving from Doha. All the passengers had to wait 1 hour to get their luggages delivered.
4-Discrimination : what you called discrimination is the way most of the business go in the world. They treat VIP and staff in a different manner than us, their ordinary customers. Some restaurants/hotels will tell you they are full when they still have some free tables/rooms for VIP customers, and airlines might reopen check-in for VIP or staff but not for anyone else...
5-Indiferent staff : QR staff are unfortunatly well known for following strictly the rules (unless you are a VIP, in which case they probably have some VIP rules...). You made a mistake when buying your ticket then you had to buy a new one. That's the way it works with many airlines... I always triple check the names when buying a ticket, because this kind of error usally ends to be very expensive...
6-Customer service answers complaints in favor of the airline : which company customer service wouldn't do that ? As long as the staff followed the rules and the airline respected the law you have no ground to stand for a complaint.
So in the end I'm afraid it's useless for you to send anymore complaint to QR. You've just unfortunatly learned the rules the hard way...