Odd comparison. Customer expectations - and corresponding service standards - are much higher in Japan. Just connect from an NH flight to an AC one - in any cabin, but especially in Y or PY. Cleanliness, presentation, quality ...

Anyway, I take it you’ve never seen an angry Japanese customer. I have. They exist. The Japanese haven’t set high customer service standards just for kicks, y’know. They don’t want to upset their customers. In Canada, it’s different. Government protection has turned them into rent-seekers. Consequently, there is no floor on how bad the product can get; the Government will always provide a steady supply of customers by protecting their market share.

Fair point about names for complainers. Personally, I’d rather be called names that reflect nuisance value than names that reflect a lack of intelligence (“a fool and his money are soon parted” and all that). After all, only one of the two is likely to change things and/or walk away with something. The reaction to this story does tell it’s own tale about how Stockholm Syndromed Canadians are. If a stone in your food isn’t worthy of a serious complaint, what is? Filthy aircraft and sub-US3 catering standards are already the new normal, culminating in one of the worst Y and PY LH and ULH products out there. Do we really need to add contaminated food to that to remind ourselves of how resilient and hardy we are, while the rest of the world pays less for more, and laughs at us?