Hi everyone,

Two years ago I have bought flight tickets from Air Canada and paid for a bassinet in the plane for my infant. In the departure flight there are 2 stops and in the return flight there are two stops, means my family and I will be in 6 planes. The bassinet was provided in only two planes, but I am supposed to get a bassinet in 4 planes. I was very disappointed because travelling with babies is not easy.

I compliant to Air Canada and to apologize for this mistake they offered me a promotion code of 30% for up to four people. I was told in the email when it was given to me that "Your travel must commence by April 4, 2020."

I tried to use the code for a flight commencing March 30th but the online system said the code expires in April 4 and my return flight should be before April 4. That does not make any sense because customer service said in the email the flight must commence by April 4, 2020. I called an Air Canada agent and they told me to book my flight with them on the phone and send in a request for a reimbursement in an email.

I wrote a request but they said in the email that they can't do anything for me and the code expires in April 4. I am thinking to go to small claims court but I need to hear from you first about this case. Any advise?

Thank you