Originally Posted by
arlflyer
Makes a lot of sense actually. This whole incident is very Miami. "Oh, it will be ready soon" (translation: will never be ready), "We'll call you back" (translation: you're not hearing from us), "It's someone else's problem" (translation: I don't care), "Let me contact my manager" (translation: there is no manager).
Very much par for the course of the Miami "service" culture.
Now if you had gone running naked down Ocean Drive screaming about how the Gates lost your clothes, you would have become an instant celebrity and they would have made things right immediately.
I'm actually more surprised that Hilton themselves aren't willing to make this right. I've seen other posters (on here, actually) who've had similar issues and had them resolved quickly and easily with corporate. I can only imagine this is because I am not Diamond status any more.
Originally Posted by
Often1
File a claim with your insurer. I can't imagine the property putting you in touch with its insurer and I can't imagine dealing with them. .
Due to the business nature of the trip I'm not sure of the applicability of my own insurance. Besides, this is entirely their fault.
Update: on starting to become a lot more vocal on social media, a combination of a helpful guest assistance rep on Facebook and the HH rep here have, finally, forced the hotel to get in touch. I have details of the insurance. Let's see how it plays out...