My advice from January 9, remains the same today as it would have been had the issue not been made right pretty much on the day it occurred. File a claim with your insurer. I can't imagine the property putting you in touch with its insurer and I can't imagine dealing with them. Your insurer pays you, it is subrogated to your claim and pursues the property which kicks it to its insurer and the two carriers slug it out (or don't bother).

Many travel policies also have strict time limits. Thus, waiting can be a bad idea.