Originally Posted by
codfather
I attempted to do an upgrade for my dad and his significant other on a flight that shows J class as being available for upgrade, but I get this error when I attempt to process the upgrade.
"We're sorry, we're not able to process your eUpgrade request at this moment. Please ensure you are within your upgrade booking window."
The flight is 9 days from now so they are within the eUpgrade window (E50K), so I cannot figure out why this is happening! I was able to waitlist them for the flights down, but that error message keeps coming up when I try to confirm them in J class for the flights back home.
I had the same issue a few days ago. I called AC, and they insisted I was miscalculating the number of days, and that I was off by 1 day. Flight was on Jan 29, and I was upgrading on Jan 19 (past the local time the flight was scheduled). They said I need to count the day of the flight as 1 day, so I would be eligible to upgrade on Jan 20. I told them that’s not how I’ve calculated it in the past, and it has worked. I further argued that, in the past, if I was outside my window, I would have received a “Not available” message rather than “Available” or “Waitlist,” but they wouldn’t listen. Besides, the AC app was telling me my flight was 10 days later, so by their own system, I was within the window. They asked me to try again the next day, which I did (though <24 hours later) and I was able to request it successfully. I wondered it was possible the system was recognizing my pre-sweep status, but AC seemed sure that wasn’t the case. I was starting to wondering if it was just me, but seems
like a glitch in the system.