Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,723
At Marriott, never had a problem (though I have had very little experience with it). At IHG at a Holiday Inn was given a bunch of free breakfast vouchers and promised 2K points for a service issue. 2K points never posted and I didn't bother to follow up (not worth my time). This was a property we stayed at on vacation and were unlikely to return to anyway. So annoying but not worth a lot of effort especially for so few points. YMMV....
--Jon