Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,717
I would be upset if I encountered your situation. One of the main reasons I select a full service property over a limited service property is the lounge and the onsite restaurant and bar. Hotel definitely should have had bold face warnings about the lack (or very limited Starbucks only) food service during the renovation on both the Marriott Website and I all email confirmations. E.g. it should be very hard for someone considering a stay at the property during the renovation to not hear about the lack of normal food service.
What to do next? Probably try the FT Bonvoy Lurkers via PM. Could also go to the Marriott Exec Office. Myself, I would give The Lurkers a chance to assist before escalating to the executive offices.
--Jon
Last edited by Jon Maiman; Jan 21, 2020 at 9:23 am