After K2 repeatedly breached both my written instructions and UK data protection legislation (in respect of its management, storage and use of my contact data, provided to it by BA for the sole purpose of managing/replacing damaged baggage), and ignored subsequent correspondence from me in which I alerted it to the (legal and other) consequences of such breaches, I reverted to BA. After lengthy discussion, an appropriate settlement was reached. Total delay frm beginning to end = several years. Total time spent on the matter by me = significantly more than the damaged baggage was worth. I have seen no subsequent evidence which would cause one to conclude that K2 has taken steps to prevent similar incidents in the future. But I would encourage you to revert to BA - don't be fobbed off by its contractors..