I’ve had 2 dealings with K2 in last couple of years & was pleasantly surprised. First was a 4 year old bag that sustained a large tear. I was offered a replacement from their range but none was comparable or suitable so asked for cash. I couldn’t remember what I had paid so was asked for a ball park figure & then given 50% of this. As I view luggage as essentially a consumable this was perfectly satisfactory from my end.

The second was a specialist case for transporting a bicycle which arrived at Heathrow missing a wheel. The case was a new model, of which one of key features was improved wheels. My initial plan was to fix myself but searching google I could only find the old wheels available so contacted K2 who said they could sort it. Bag collected from my home the next evening, phone call 3 days later saying they had sourced a replacement from manufacturer & case delivered the following Saturday. I dealt with 1 individual throughout and couldn’t fault the service or workmanship.