A few thoughts on this:
1. If carrier A accepts baggage and through checks it in the same ticket to carrier B, carrier B is supposed to just accept it, even if it’s excess pieces. If carrier B wants it’s pound of flesh then they should settle this with carrier A’s accounting department. To extort the passenger like this at the gate is simply wrong.
2. If the through check was across different tickets on same PNR or different PNR, then carrier B has more of an argument to ask for payment, but again they should settle this with carrier A internally.
3. I wonder when AC DCS goes to Amadeus (which NH also uses) if this would have generated some message to AC about bag charges (and perhaps some way of acknowledging they accept the charges so NH doesn’t see them as unpaid).
Originally Posted by
SparseFlyer
This is pretty standard NH customer service. Absolutely excellent until something outside of SOP happens. Then you're completely SOL and the agent enters an infinite loop
Pretty par for the course for most Japanese organisations in my experience. Rigid rules and processes and cannot deal with logic, reason and rationality when there is an exception. But the food....
