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Thread: Forced to gate check carry-ons then hit with a $600 excess baggage fee!
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Old Jan 20, 2020, 10:03 pm
  #68  
SparseFlyer
 
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
This is pretty standard NH customer service. Absolutely excellent until something outside of SOP happens. Then you're completely SOL and the agent enters an infinite loop.
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