Hey guys, it has been a few years since I got back into the eUpgrade scene. In the past I was able to change my business class seat after I confirm the upgrade using the credits.
But it seems that this time (with this new system), there is no way to change seat and that I would have to call the call center to do this? Really?! (Yup, I'm on hold for the next 2 hours - according to the hold message). So I'm asking while I'm on hold, did I miss a step somewhere or was that seat change ability taken away from the eupgrade screen?
I did also did the regular looking up my booking record and try to change seat there and it is greyed out and telling me to call the customer service center for help.

Thanks!