I have eupgrade credits still being held and not remitted to my account. I would love to use these sixteen eupgrade credits added back for flights I have in February. I have submitted the discrepancy form and have been told wait 30 days, we're very busy!

- Dec 2nd, 2019 transaction on the eupgrade system for Dec 5th flight. Still missing 8 credits. Submitted discrepancy form over 30 days ago.
- Jan 10th, 2020 transaction for a Jan 12th flight. Still missing 8 credits. Have not submitted the form yet but will do so now.

Has anyone had an agent re-add these to my account over the phone? (I was told not possible but YMMV). Is anyone else experiencing this? In the past, they would be added to your account soon after.

Thanks!