Originally Posted by navylad

it will get things progressed to a cash settlement. The level that the settlement is BA is likely to stick with whatever K2 say your bag is worth Ans to be fair, when I had an issue I did do some research to my bag and what they were selling for second hand and there were actually being generous. i suspect the realoty is we underestimate how quickly luggage devalues.

With K2, I do think it also really depends which agent you get. The one I got last time was fabulous and have kept his name (sadly FT rules prohibit posting it on here).