Originally Posted by
wilsnunn
I am sorry to start a new thread about this, there are other threads but they were either reltaively positive so didn't want to change the tone or rather old so I am starting a new one.
My bag was damaged by BA in December, went through the channels to report it etc and then K2 global offered me replacements that were very much differnt to my current suitcase in terms of quality and volume (my current now damaged one is a hard shell expandable Samsonite). I called K2 back today (after they had ignored me for 2 weeks) and they have no said that they value my suitcase at £107.20 and to pick a suitcase from the Samsonite website, American Tourister website or AirlineBags.co.uk up to £107.20 and if it is more than that that then the following applies:
The problems here:
1) the suitcase that I want (and can get myself) is part of a set of two and I cannot seem to find it available for sale by itself
2) the pack of two is available in stores in the UK but not on the Samsonite website
3) they will only order at full RRP and said to ignore any sales etc which is rather unhelpful in my opinion
Ideally what I would want to do is to just buy the replacement set of two and for BA/K2 to cover the £107.20 and I pay the rest, any chance of this happening?
Explain the situation and ask for the cash instead, they may well offer a lower cash value than the £107.20 (this is unlikely to be the actual price they pay for any bag given the bulk they are ordering bags) it then gives you the freedom to buy the set that you want
The ignore sales prices is understandable/ these are likely direct consumer discounts with thr manufacturers own retail atm, if the manufacturer sells bags wholesale at 50% less, and K2 uses the RRP to reclaim the cost from the airline, that’s how they make their profit. If they used sale prices, but weren’t getting any discount for sales item from the manufacturer, they’d loose their profit margin.