I am sorry to start a new thread about this, there are other threads but they were either reltaively positive so didn't want to change the tone or rather old so I am starting a new one.
My bag was damaged by BA in December, went through the channels to report it etc and then K2 global offered me replacements that were very much differnt to my current suitcase in terms of quality and volume (my current now damaged one is a hard shell expandable Samsonite). I called K2 back today (after they had ignored me for 2 weeks) and they have no said that they value my suitcase at £107.20 and to pick a suitcase from the Samsonite website, American Tourister website or AirlineBags.co.uk up to £107.20 and if it is more than that that then the following applies:
If you would like to go over the £107.20 amount then you can. You would simply have to contribute towards the rest of the cost. (we would take 10% off the rrp and then take off the value as above, if there is any value remaining you will need to pay before we order the new case)
The problems here:
1) the suitcase that I want (and can get myself) is part of a set of two and I cannot seem to find it available for sale by itself
2) the pack of two is available in stores in the UK but not on the Samsonite website
3) they will only order at full RRP and said to ignore any sales etc which is rather unhelpful in my opinion
Please ignore all sale prices off of the websites as they are web only prices that we are not able order directly from the manufacturer. We order at full rrp.
Ideally what I would want to do is to just buy the replacement set of two and for BA/K2 to cover the £107.20 and I pay the rest, any chance of this happening?