I have the exact same problem, today, with MLE-SIN-SFO showing up as 109k for Business yesterday, with the call center saying they couldn’t see the Male departure I need. They advised me to move 109k into my account to pay for it while on hold, and booked me for a day earlier on the MLE-SIN segment. So I Have. The mle-sin saver segment is STILL available online. Now, despite the MLE departure being available at the saver level online, I am told that “nothing can be done”, as SG is apparently not permitting the combo of MLE-SIN-stopover-SFO issuance shown available on the website..... I didn’t accept this, and after insisting on a supervisor, I was told that the “relevant department” has been contacted to see.
After this schit-show, I have NO confidence in Singapore to fix this, and/or call me back. And my on-hold reservation has only 36 hours remaining.
Questions for those with more insight: A). Does Singapore actually hold back saver segments online like this regularly? B) if I decline the reservation and go back to book online, will the SIN-SFO likely go back into inventory so I can complete this online? C) or does Singapore’s website show phantom space and refuse to complete the transaction when I try to accept their stopover 109k still showing online?
Would you 1) End your vacation in the Maldives a day early in favor of an extra day in Singapore (which I’ve visited 4 times) and let SG win on this?; or 2) pay a total of 39k and 95k for the two tickets by immediately, as separate awards? (Even though I’ll have another 24-36 hour waiting period getting AMEX to transfer the extra (50k extra for two tickets))?; or continue to argue for the “discount” for a stopover ticket (if this still exists)??
all responses appreciated. I am at my wits end. This is NOT a first class airline’s policy, is it? It seems like their IT is terrible, their customer service is useless, and if this is by design, apparently the half dozen long haul flights I’ve taken this past couple years aren’t worth much.