Originally Posted by Sphinx

Recently, the check-in agent at the Copenhagen Marriott informed me that they have a no-suite upgrade policy, even for Bonvoy Ambassadors. This remains the case even if the hotel is empty, since it is a blanket policy. It turns out that this is consistent with the current Bonvoy T&Cs which are slightly different from the SPG T&Cs in this regard, and offer flexibility to hotels to identify a limit to whatever category of rooms they wish to upgrade Ambassadors. I suppose it is a revenue management consideration, and also explains the reviews on this thread voicing discontent on the absence of a suite upgrade. Having said that, I have found the rooms to be perfectly adequate, and the lounge quite pleasant.