Originally Posted by potm

I’ve completed 2 7 night stays using certs which did not show up as attached to the booking. It still said points were required to be deducted.

I was assured by multiple agents that there was a certificate attached to the booking.

So far it seems everything has worked correctly and no additional points or cash charged for my stays. Hopefully it remains that way.

I still have a few left to use in the next half year. Hoping to extend 1 or 2 of them but it doesn’t look like they are allowing that any more.