Just completed transferring 15,000 miles from CO to Amtrak.

It took two service agent and about 25 minutes. The first agent told me that I can't transfer one pass miles to anywhere and refused to check with her supervisor. I said thank you and hang up then I called again. Unfortunately the same agent picked up the phone so hang up again. A few minutes later I called again and another agent picked up the phone. Again the agent told me I can't do that. I told her that my friend just did this a couple of days ago so she put me on hold for 15 minutes. Luckily when she returned she said she was able to do that and had completed the transfer and said I can expect the points in about 10-15 bussiness days. Is this a sign that they are going to discontinue this? The miles were taken off my account immediately with the following transaction:
9/09/2004 AMTRAK MILEAGE TRANSFER 2VX15

Just wondering, where in Amtrak or One Pass program is this transfer thing mentioned? I can't find them on neither program.

Thanks fellow flyertalkers! Without you guys I can't be a savvy traveller.