Two years ago when returning to the UK from Brisbane my checked bags (2) did not arrive at LGW with me. By the time I had waited by the carousel and realised that they were not there, then waited in line at the baggage desk to report them missing, over an hour had passed since landing. My Emirates chauffeur called me on my mobile to ask if everything was OK and was waiting for me when I eventually emerged from customs hall - nearly two hours after landing, by which time I had already been told that my bags had been located and they would arrive on the evening flight from DXB.