Originally Posted by random.parts

Their contact form vacations.aircanada.com/en/contact-us-form received the quickest response for me.

I tried the email listed upthread and was on hold for over 2 hours before giving up and finding the above contact form. Note that their reply email may end up in the spam/junk mail box for whatever reason.

edit: they eventually replied to the email, a bit over a week later. The form was same day.

Originally Posted by DrunkCargo

Were you even able to call? The stopover link now redirects here: https://vacations.aircanada.com/c/503.html, which lists 1 800-296-3408, which seems to be out of service when I attempt to call it using various phones. To make things worse, this is the number AC Vacations (hotels?) gives as the number to call DURING travel.

All three of these numbers go to an "out of service" message (not busy, not queue):

Is this Amadeus fallout or normal for ACV?

Originally Posted by paulyeg

Also tried calling ACV, gave up after 2 hours on hold. Tried the contact form listed here, which worked - received a response within an hour but told me my itinerary wasn't eligible I need to contact AIr Canada (even though booking in J). Contacted Air Canada, they confirmed and noted on my file the itinerary as eligible, tried to contact Air Canada Vacations back, again 1.5 hours on hold and had to disconnect. Tried the form again last week - no response.

This program is broken. I just booked a hotel on my own dime.

Originally Posted by yyznomad

Six days...! It's like they waited until they were out of rooms to tell you they were out of rooms.