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Old Jan 17, 2020 | 8:16 am
  #206  
james dean
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Originally Posted by Jma12
7am EST is the best time to call. All the best everyone...
Confirmed, I called at 4am PST yesterday to cancel a booking due IROPS on my flight YVR-YEG, got full refund (Econo fare). Call answered within 2 minutes. The refund took a bit longer since I used upgrade credits and with the new system the agent had to call ticketing, but YES the earlier the better.
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