Originally Posted by
s0ssos
They are useful because you can fire off a request to them, and they usually take care of it (may be a few days).
Can you just DM the Twitter team and ask them to apply a suite upgrade, and not have to "stay on the line" (or whatever they call it)?
Twitter typically turns around suite upgrades within 20-30 minutes. Definitely not days. And its like a text message conversation in real time, not waiting forever for reply to email.